It takes two different kinds of expert to deliver that. You get both, working as one team, in one package.
Rod Plucy has spent more than fifteen years finding out how work really gets done. Connor Provines builds AI inside owner-run companies. Neither could deliver this alone.
More than two years inside a Fortune 100 footwear brand, and more than 80 interviews, showed that the “bottlenecks” its leaders wanted gone were where the best work was happening. That is the kind of thing the first half of the job turns up, before anything gets built.
An agent built to match vendor invoices gave a homebuilder's office about three hours a day back in its first week. For a sales team, the first response to a new lead went from about 18 hours to under 10 minutes.
The person who mapped the work is at the table while it gets built, so what gets built is what the map called for. Your people see both and correct both.
A clear picture of your company is worth little if nobody builds from it. A build is worth little if it doesn't fit how the work really gets done. Put together, the two cover the whole job.
“I find the friction that leaks and the friction that protects. You automate the first and leave the second alone.”
Rod trained as an industrial designer and has led Woodshed, a strategy and research consultancy, since 2008; its work with startups led to an acquisition by HTC and a partnership with Comcast. As Chief Creative Officer at Blue Rocket he built the firm's first research and design practice and ran more than 50 product definition workshops with clients like Best Buy and AAA. His method, Emergent Discovery, came out of the footwear work.
Connor builds AI agents inside owner-run businesses, connected to the systems they already use: the CRM, the ERP, email, ads and the site. He stands them up in the company's own accounts, across sales, marketing and operations, and ships his own software alongside the consulting.
The first one is thirty minutes. Tell us what you're trying to move, or what broke, and we'll tell you whether we're the right people for it.