Week 1
We sit down with you.
Three sessions with you and the people you lean on, two hours each. We hear what you'd fix first and what you wish the company could do. Before the week is out, one sore spot gets fixed.
You walk out with something you can run.
- The picture. How your company really works today, on one page your people have checked.
- The plan. What to wire up next and in what order, and where the company could be a year on.
- The first piece, working. Built for the job you picked and in use by your people.
Here is how the four weeks go.
AI only helps when it fits the way your people really work, the way a suit only fits once somebody has measured you. The first three weeks are the measuring.
Week 2
Rod goes where the work happens.
Two ride-alongs. Conversations with the office, dispatch and the field. A few calls with your customers. He is there to learn how a job really moves, and your people are told exactly that.
Week 3
You see your own company on one page.
A map of how a job moves from the first call to the follow-up, with every handoff on it. It marks where a program would save time, and where the extra step is protecting something and should be left alone. Your crew sees it first and corrects it. Then we go through it with you and agree what to build.
Week 4
Connor builds the first piece.
The one thing you picked gets built, wired into the tools you already use, and tried on real jobs with your people in the room. Then it's yours.
We look at the whole company, office and field.
The owner's chair
What you see from it, and what never reaches it.
The office
Scheduling, dispatch, billing, parts, and the side spreadsheets that hold them together.
Sales and marketing
Where calls come from, who follows up, and what falls through.
The field
What happens on site, in the truck, and on the drive between jobs.
Already rolled something out and it fell short? Breakfast the morning after