First
We agree the ground rules.
With you, before anyone is interviewed: this looks at how the work is set up, who we can talk to, and what stays between us and them.
You might recognize the morning after.
- It got paused, scaled back or quietly shelved.
- It runs, but somebody still checks everything it does, so the savings never showed up.
- Approvals are fast because nobody really looks.
- The official reason is “adoption,” and you don't buy it.
- A vendor is already pitching round two.
- Your own people say they could have built it better, and nobody has asked them how.
“Before you try agents again, find out what broke the first time, and who in your organization already knew it would.”
You walk away knowing what round two needs.
- What happened, in your people's words, as an account of how the work was set up.
- A map of where it broke, and the workarounds that were carrying the load.
- What has to be true before round two: what to understand, protect or pay for first.
- Who inside your company can build or steer the next round, and what they need.
- A brief for whoever builds it next, listing what they must not break.
- Connor's read of what was built, and what a second round would take.
Here is how it goes.
It runs twelve to fifteen sessions.
Then
We start with the people closest to it.
The ones who used it, checked its work or quietly worked around it. Each of them points us to the next person. Then we go find the people nobody pointed to.
Then
We sort what broke from what's normal.
Every company has rough edges. We test what we heard so an ordinary rough edge doesn't take the blame.
Last
Your people see it before you do.
Everyone we talked to sees their part of the map and can correct it. Then it comes to you.